Refunds & Cancellations

Last updated: 21 August 2026

This policy explains how refunds and cancellations work for StaqOn subscriptions and add-ons, offered by VistarKriya Marketings Private Limited (“the Company”).

Free plan

The Free plan is not charged, so there is nothing to refund or cancel.

Paid plan subscriptions

A Paid plan subscription is billed for a full billing cycle — Monthly or Yearly — that you choose at purchase. There is no self-service mid-cycle cancellation: once a billing cycle is paid for, it runs for its full real period, and we do not refund the unused portion of a period you have already paid for.

You can upgrade from Monthly to Yearly at any time. The only way to stop future charges is to let the plan lapse at the end of the current period (non-renewal) — there is no separate “cancel” action required beyond simply not renewing.

Storage add-ons

Storage add-ons follow the same principle as Paid plan subscriptions: no refund for the unused portion of an add-on period already paid for, and no self-service mid-cycle cancellation. To stop future add-on charges, simply let the add-on lapse at the end of its current period (non-renewal).

Exceptions — duplicate or erroneous charges

If you believe you were charged twice for the same thing, or charged in error, contact us and we will investigate and refund genuine duplicate or erroneous charges.

How to request a refund

See also our Pricing, Terms of Service, and Contact Us pages.